Refund policy

Timber Labs LLC Return & Refund Policy

We want you to be confident in your Timber Labs purchase. If you have an issue with your order, please contact us at timberlabsoutdoors@gmail.com.

Returns

We accept return requests within 14 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging.

Due to the nature of our hunting scents, attractants, sprays, scent beads, and similar products, opened, used, or partially used products cannot be returned or refunded.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or the wrong item was shipped.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us as soon as possible at timberlabsoutdoors@gmail.com with your order number and photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of an error by Timber Labs LLC.

Cancellations

Orders may be canceled within 24 hours of purchase as long as the order has not already been processed or shipped. Once an order has shipped, it cannot be canceled.

Non-Returnable Items

Opened or used hunting scents, attractants, sprays, scent beads, customized products, promotional items marked as final sale, and gift cards are not eligible for return unless they arrive damaged or defective.

Contact

Questions about returns, refunds, or damaged orders can be sent to:

Timber Labs LLC
timberlabsoutdoors@gmail.com

We reserve the right to update this policy as necessary.